Refund policy

Refund & Returns Policy – XOINXO

We aim to make returns simple and fair. Please read the policy below to understand how returns, replacements, and refunds work for XOINXO — especially for imported products.

How to Initiate a Return

Return requests can be initiated from your XOINXO customer account. Follow these steps:

  1. Log in to your account on XOINXO.
  2. Go to the Returns section (top right corner of your account area).
  3. Select the order that contains the item you want to return.
  4. Choose the item(s) to return and provide a brief reason. If relevant, attach clear photos of the item(s).
  5. Submit your return request. You will receive a return authorization and further instructions.

Return & Replacement Conditions

Because XOINXO imports products from different countries, our return policy is tailored accordingly:

  • Replacement for fitting issues only: We offer replacements if the item does not fit (sizing/fitting issue) — provided the item meets the return conditions listed below and a replacement is available.
  • No monetary refunds for general returns: Except where explicitly stated below (e.g., verified manufacturing defects or statutory consumer rights), we do not provide cash refunds for imported products — replacements are offered for fitting issues only.
  • Defective or Damaged Items: If an item arrives damaged or has a manufacturing defect, please report it immediately with photos. We will evaluate and, where approved, provide a refund or replacement as appropriate.

Return Conditions (Items must meet all of the following)

  • Item is in its original packaging with all tags and labels intact.
  • Item is unused, unwashed, and in the same condition as delivered.
  • Securely package the item to prevent damage during transit.

Return Shipping & Costs

Return shipping is the responsibility of the customer. Please use a reliable shipping method with tracking so the package can be monitored. XOINXO is not responsible for lost return packages that do not have tracking.

Final Sale & Exclusions

Items marked "Final Sale" on the product page cannot be returned or replaced. Final sale status will be clearly displayed during checkout.

No Restocking Fees

We do not charge restocking fees for approved returns or replacements that meet our policy conditions.

Processing Replacements & Refunds

After we receive and inspect a returned item:

  • If the return is approved as a fitting replacement and a replacement is available, we will ship the replacement to you. Replacement shipping timelines may vary due to international procurement and stock availability.
  • If the return is approved for a refund (e.g., verified damaged/defective item), we will initiate the refund to your original payment method. Refund timelines may vary by payment provider.
  • International orders: Refund processing time for approved refunds is typically 2–4 working days, depending on the payment provider and banking partners.

How to Provide Return Information

Please include the following when submitting a return or replacement request:

  • Order number
  • Item(s) being returned
  • Reason for return (detailed)
  • Photographs if item is damaged or defective

Contact & Support

If you need help or have questions about a return, replacement, or refund, contact our Customer Support Team:

Email: contact@xoinxo.com

Please note: This policy is subject to change. The terms in effect at the time of purchase will apply. Replacements are subject to stock availability and may take longer for imported items.

Return Us Contact Support

Last updated: September 8, 2025

For complete terms, please also review our Pricing Policy and Terms & Conditions.